We attended the June 27 2012 show @ DTE Energy Music Theatre in Clarkston, MI and bought the diamond VIP package with the same understanding that you had about the autographed lithograph being mailed, but likewise have received nothing as of Oct. 18th. We opened request #87329 with ground control and they said "The lithograph that is included in your package will be shipped out to you as soon as we receive a shipment of them at our warehouse." The order number says it has been fulfilled and there are no items being shipped which is contrary to what the order was to include. namely the autographed lithograph. When we were backstage at the "Meet and Greet" photo shoot, Kristina asked us, " WAS ANYONE HERE STUPID ENOUGH TO CALL THAT NUMBER?" When a few people (including me) raised their hand she ridiculed us by saying, "Did you really believe I was going to give out my real number to 800 people?!!" I thought, "You were the one who gave US the number to contact you in the first place and now you think I should feel guilty like I'm some kind of stalker who failed to get your personal private number so I could harass you?!!" How weird is that?!!
At the photo shoot Billy is holding a photo that I brought for his viewing pleasure. It was taken in 1974 at the Memorial Coliseum in Ft. Wayne, IN when Wishbone Ash opened for ZZ Top! He liked it so much that he said he would sign it for me if I hung around until the photo shoot was over, but that was not to happen as he left without signing it. We were just herded through like cattle for the Meet and Greet backstage without even a minute per person to speak with the boys and were told by Kristine that they would not be signing ANYTHING we brought. As much money as we paid I thought we got slighted. Has ANYONE from this date gotten their lithograph mailed to them?!!! Or is it just me? I have the impending feeling of doom that I have been cheated and that we will NEVER see anything in the mail that I paid for; namely the autographed lithograph.
Ground Control SUX - Staying with teh major promoters from now on
I tried for 2 weeks to contact anybody with your company. "Never Again"
who said anything about this band owing me anything? Wrong blog girly. As far as charging $500.00 pop though, one should be able to do more than a walk by and a photo. I've had VIP Back Stage passes before, and hung out with, talked with and photo opped with bands. My Blog remark was about this company named Ground control not shipping tickets and having a totally crappy website and service. (BTW: no reply necessary.) K?
Well, I guess the million dollar question is; did anyone actually get tickets? get the vip package as described on the website??
I did try to contact this company via website, email and telephone call. weeks in advance with no reply. I finally received a call back the night before the show. Like I said earlier, I'll never use this service again. BTW: check out the other internet blogs regarding the quality of Ground Control's Service. Don't ever go by mine or any other single complaint. There are MANY. Ticketmaster was cheaper and far more reliable.
Sorry you feel that way. My opinion is they or any other band OWES us nothing. I follow cause the music, not what I can get from them. Been to a few meet n greets and there are alot of bands you get less from. Had a problem regarding question about VIP tickets and had no problem from groundcontrol. Got the answers. All VIP pkgs are WILL CALL. No tickets will be mailed, at boxoffice night of show, and your Package is what you receive in mail. Sorry to hear you had problems. I did not get VIP pkg cause it is GA and didnt want to stand all the time. Got good seats through ticketmasters (3rd row) for upcoming San Antonio Show.
wade(ctrl) Ground Control: making people wait until the night before a concert to see if tehy get theor tickets is BS and unprofessional. Here I am waiting weeks to see my tickets and teh night before I am out buying tickets to see ZZ Top at the Snoqualmie show because I want my wife and I to see them. How is a person supposed to plan a trip, and places to stay when they dont have their tickets the night before when I have an email that says I should have seen tehm several weeks ago. I will NOT EVER use your service again. In addition, your website seems like a bogus site as well. You already have windows permanently showing you have heavy call volumes therefore you cannot deal with your buyers or callers. I received no response to my inquiries sent to your site, until I sent three more with vulgar messages to get your attention. Never never will you get my business again
ground(ctrl) is the company who hosts the website, and also sells ticket and VIP packages for ZZ Top.
@purplecat Once we receive the tickets from the promoter, we will ship them out (this usually happens 2-3 weeks before the event) In the case this doesn't happen, please contact us at 877-GND-CTRL (M-F 9-5 PDT) or http://support.groundctrl.com and we'll make sure you're on a Will Call Box Office list.
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